If you want to get a refund in the form of bonus credits, you will need to notify either our support representatives or our Financial Department managers about your decision. Once your case is reviewed and the refund is approved, bonus credits will be assigned to your personal account. As soon as the bonus credits are sent to your account, you will be able to use them to pay for your orders. Keep in mind that bonus credits will be assigned to your account only when your request is approved.