Quality Methodologies That Marine Corps Company Uses To Succeed
Business ethics refers to ideologies and principles, which constitute the required business etiquettes. These etiquettes are usually valued and practiced by corporate shareholders, stakeholders, customers, competitors, government agencies, as well as interest groups. Notably, the moral principles and values of individuals are highly esteemed as contributory factors towards cultivation of a favorable atmosphere for the company’s operations. This enhances the cultivation of quality methodologies or practices that the company requires to navigate its way towards its long-term objectives. It is necessary for the business excellence to be aligned with its objective for it to be relevant in the society within which it operates. To attain this, the management has to set and sustain impeccable ethical standards. Every corporate entity is endowed with the task of propagating Social Corporate Responsibility (CSR) in its daily operations. This commonly means the sense of responsibility that any given company adopts towards the community and environment. This is the only way that suffices to ensure optimal satisfaction of consumers through the products that the business deals in as well as touching other lives, which may not be necessarily the potential customers, but which matter in the success of the business. Through this realization the relevance of business would be recognized by all pertinent parties of the society who would then aid it in rowing, expanding and sustainability. This research paper critically analyzes the quality methodologies that Marine Corps Company has been using as a strategy for its success. With reference to Xerox case study, the paper describes these methodologies used by aligning of Xerox performance excellence with its corporate objectives. It also describes the quality of management system, which focuses on meeting customers’ needs and practices that help in building the customer-focused culture. Along with it, it highlights the techniques, which enhance design of work process, process control, and process improvement. The paper also explains tools that support Six Sigma philosophy, quality in product design, as well as statistical control for monitoring Marine Corps’ manufacturing and its service processes. Finally, it recommends the improvement steps that can help Marine Corps to achieve performance excellence.
Since conflict of interest is a confounding issue that arises in any corporate entity, Marine Corps makes frequent efforts of ensuring conflict resolution to enhance harmony and rapport in the organization. Conflict of interest is a situation that exists when individuals decide to deal with their own personal interests at the expense of interests of their colleagues. This issue is detrimental to the general well-being of the business entity in a number of ways. First, it sets a precedence that is likely to be the trend with other employees across cadres, who may be tempted to follow suit. Consequently, the business is likely to be grounded since it would have failed to deliver the expected outcomes (Evans & Lindsay, 2011). Secondly, this vice cultivates doubt and withdrawal of confidence in the management of the business by other stakeholders; a situation that would no doubt result into low productivity. Other employees will also be demotivated because of the feeling that they are being exploited hence may become complacent. Eventually, the proprietor may be compelled to take drastic measures to fire perpetrators otherwise there is a risk of plunging the entire investment into deficit.
Marine Corps avoids conflict of interest through a thorough orientation of employees and even shareholders. Through this they are helped to separate their personal financial interests from the business dealings. It develops a culture, where a business is treated purely as an independent entity. Therefore, any interest of any kind by stakeholders will be automatically viewed as corruption. Thus, everyone stays committed to his/her service to the business hence enabling it to serve the purpose for which Marine Corps was established.
Fairness and Honesty
Fairness and honesty form other crucial issues, which are confounding this organization. They form the core of business ethics as they are generally associated with values of decision-makers in the business. Fairness and honesty in any business operation is expected not to cause deliberate harm to customers or clients, employees, competitors or the community at large (Morgan, 2013). In fact, unhealthy corporate practices have often been reported in Marine Corps dishonesty and unfair treatment has been perpetuated. This has often been through deceptive transactions, misrepresentation, discrimination, or coercion to the perpetrator’s own convenience.
For this business to thrive, the virtues of fairness and honesty have always been emphasized at all times, so that the profits made are genuine and legitimate. Dishonesty normally results in exploitation of employees, customers, shareholders, and even competitors. Such practices only earn the company negative publicity, which makes the public withdraw their confidence from it, putting its existence at the brink of extinction. Through corporate social responsibility, all stakeholders of Marine Corps have been sensitized about significance of honesty and fair treatment of others within and without the business. This has cultivated a culture, in which people value and respect the interests of others before their own interests.
Excellent Communication Skills
Another vital field, in which ethical concerns have been emerging, is communication. Deceptive tactics of selling as well as false or misleading advertisements are pervasive erroneous ways of communication, which are highly distressing not only to the customers but also to the company. Truthful information about the quality and safety of the product are very crucial in business, especially to customers.
According to Xerox case study, instances arose when a number of manufacturers have failed to provide satisfactory information to consumers concerning the differences between products. Other manufacturers market identical products with similar ingredients and formulation but at varied prices. This has always been regarded by Marine Corps as a sneaky way of making profits but a short lived strategy since chances of backfiring are very high, and once that confidence is lost, the company will be at jeopardy. Following this unimpressive practice, Marine Corps rescues the situation by sensitizing all the concerned parties about dangers of this unethical behavior to the business and customers. Since survival of any company is totally dependent on customers, blackmailing the same customer is tantamount to amputating the hand that is used for feeding (Evans & Lindsay, 2012).
Healthy Business Associations
Business associations are another area that always generates ethical concerns of business relationships between Marine Corps and employees, suppliers, and customers among others. The company cultivates healthy relationships through proper handling of company’s secrets, meeting deadlines and responsibilities. It also avoids creating a situation that would cause undue pressure that may lure others into unethical practices. This obviously puts employees and the company at legal risk but employees feel pressurized to implement the practice owing to their superior authority in the company.
Similarly, the management is enabled by the new network management program to regulate the times and places, where network programs can be used. This brings into perspective the issue of personal privacy, especially with the question of whether the company should monitor business computers. Summarily, the sole responsibility of Marine Corps is to cultivate a work environment, which is geared towards the achievement of its set goals. It also enables it to fulfill its endowed responsibilities to the wider society.
Quality Management System of Marine Corps
To ensure quality system of management, Marine Corps avoids operating without a formal code of ethics. Companies that lack this strategy are obviously characterized by disorder, indiscipline, and low productivity. This is because direction of any serious company towards its set objectives is determined by its formalized rules and standards, to which it subjects its employees. Marine Corps’s code of ethics explicitly highlights the requisite practices to be undertaken by employees while at work. It contains a clearly stipulated formula of punishment should the code be out-rightly violated. Likewise, the mode of rewarding an exemplary behavior is also adopted.
This has proven to be a very sure way of instilling, sustaining, and dealing with ethical issues in a company right from the time an employee joins the company till the time he or she terminates the contract (Evans & Lindsay, 2012). Code of ethics fosters discipline and respect among the employees themselves as well as to their seniors. It also propagates a harmonious business environment, through which the objectives of the company are ably achieved. The spirit of hard work and healthy competition among employees is also automatically established, where the code of ethics exists.
Studies around the world show that the ethical values of an employee are bound to improve when an organization has a comprehensive ethics training program. The benefits of such a program are multifaceted in the sense that they are not realized at the organization’s level alone but rather at the employee’s individual level and even the communities’ level, from which they are drawn. It is also believed that people who work in companies that facilitate ethics training programs always acknowledge that their ethics has improved during the course of their careers.
Therefore, the Marine Corps’s act of embracing the corporate social responsibility by practicing ethical codes and policies and initiating ethics training programs has multifaceted benefits. These are to an individual employee in building rapport with others at work, to the organization in terms of increasing profitability and to the community at large. The cost incurred by the organization in initiating ethical training programs is nothing compared to losing sales, meeting of legal charges, fines, and demotivation of personnel. In an attempt to curb such eventualities, Marine Corps strives to initiate ethics programs to make sure that the behavior of employees is in compliance with the conventionally accepted business values and relevant legislation. New codes of ethics are also instituted to aid the companies in identifying and dealing with these ethical issues as they arise. The company’s honesty, compassion, fairness, as well as employees’ sense of right and wrong forms a daily scenario. It therefore stands higher chances of flourishing than other companies that is deficient of these vital attributes.
Tools That Support and Monitor Marine Corps Manufacturing and Its Service Processes Through
Six Sigma Philosophy
Six Sigma philosophy states that if a company can measure how many ‘defects’ it has in a process, it can systematically establish the most effective way to eliminate them. This way, it aims at achieving defects that are as close to zero as possible. Through this philosophy, the trend of Marine Corps changed drastically due to the basic elements of quality, such as consumers, environment, and employees.
Where the products of a certain company have been deemed substandard, consumers under the guidance of lobby groups have made public announcements of abandonment and boycott to their products (Oakland, 2012). For instance, in the recent past, there was an aggressive consumerism, which saw the boycott of Home Depot for selling old growth, ancient redwoods, and related old forest products. This is a company that deals in home improvement products, but seemingly was infringing on consumer rights by selling them the outdated products. Nevertheless, because the federal government has very clear consumer bill of rights, the consumer movement based its reservations on it as it stages its consumerism.
On the other hand, environmental responsibility has a principal concern of Marine Corps. It came to realization of the unsympathetic damage done to the environment. Just like other businesses, Marine Corps is called upon to take the leading role in environmental conservation due to the high magnitude of harm it has caused on the environment. Similarly, it extends the same concern to intensify animal rights since animals are a pertinent section of the environment.
Apart from that, social responsibility extends to the water and air safety. Business organizations, especially Marine Corps, deal with the manufacture and distribution of products. It therefore has an obligation to alleviate water and air, and noise pollution by regulating discharges, fumes, and blast sound from their industries. This step minimizes the effect of pollution on the physical and human environment, hence promote peaceful coexistence between the organization and the community in the vicinity.
Finally, the responsibility of the company to the employees is another very imperative factor in corporate social responsibilities. It is actual that Marine Corps cannot carry out its daily responsibilities without employees. Much as the business’s success depends heavily on employees’ input, employees require a safe working environment, proper remuneration that matches their responsibilities and qualification, and absolute protection of their inalienable rights. Employers should find time to listen to their grievances and give them a fair hearing and treatment.
Quality In Product Design
Design of products is another major area, in which Marine Corps is much concerned. Quality has always been the top priority. Other than using this as a way of attracting and sustaining customers, quality of product designs is also necessary as a tool for pacing against potential competitors (Evans, 2012). Marine Corps recognizes the fact that if right standards are not set, other entities will definitely take advantage of the situation and do it. It is the quality design of the company’s brands that makes sure the company remains relevant in the market. To ensure this is possible, the company invests adequate fiscal and human resources, which work hand in hand to translate the dream into reality. Poor quality design usually causes irritation among consumers. This is what has been contributing to the culture jamming as well as consumerism activities. Whereas the latter constitutes the reservations raised by consumers concerning goods and services, the former entails agencies and or activists, which serve as intermediaries between consumers and corporate entities. Where consumers are not contended with the quality of products being offered by the company, they would definitely lament. These complaints are often detrimental to the progress and sustainability of the company. Visionary companies would therefore ensure the quality of their products by all means for them to remain relevant and active on the market.
Statistical Process Control (SPC)
This unit is the heartbeat of the company. It contains all the statistical data that make up the company’s assets, liabilities, as well as personnel. Through SPC Marines Corps maintains proper procedures of accounting. It also furnishes investors with the necessary information about the recent, present, and predictable performance of the company. It also protects the investment rights of the owners. More so, it raises alarm about the possibility of the business to incur losses and potential looming risks, which seek the attention of owners.
Here, the strength and prosperity of Marine Corps are solely entrenched on firm ethical foundation of management. In the event that the acceptable business etiquette is compromised, there is high possibility of the business attracting litigation interventions, which in most cases contribute to the demise of the business. A good example is Xerox Corporation, which is hitherto in extinction due to severe unethical practices that were orchestrated by its management.
Improvement Steps/Actions to Help Marine Corps Achieve Performance Excellence
For Marine Corps to augment chances of achieving performance excellence, it relies on CSR’s feedback as well as monitoring a wider perspective of general CSR processes. Conventionally, appraisals are related with ensuring compliance to legal requirements and proper financial reporting for the sake of shareholders and management (Evans & Lindsay, 2012). With persistent lobby for more socially, environmentally, and ethically conscious organizations, CSR’s appraisal has come up as a key inclination, with numerous renowned consultant firms, which are already offering similar services to clients.
Some of the effective audit concerns focus on planning strategies that are stipulated by companies. Whether or not, the CSR’s values would have been included into unambiguous values of the organization and are the rightful bases for setting the organizational CSR objectives, for instance, benchmarking to CSR. Apart from that, the CSR’s appraisal also focuses on prosperous entities with the aim of adopting commonly acceptable practices and standards for implementations. Furthermore, it seeks to establish balance on the steering committee in human resource representation.
Monitoring and feedback is a very suitable way of evaluating the extent of implementation of the CSR’s initiative and the impact it is making on the environment and neighboring community. It is the basis for further strategy-making processes, which seek to add value to the initiatives and provide a proper framework, for which implementation can be effected. The data may be obtained directly from employees who were involved in CSR or who were directly influenced by CSR’s activities through interviews or surveys.
Understanding how companies craft ethical choices and how they act and react to those choices may invalidate the contemporary trend toward unethical conduct in business. Marine Corps’s management ought to evaluate itself as to whether it is working in compliance with the conventional code of ethics or whether it has stipulated any ethical policies in the business structure. It also needs to conform to the existing legal framework for it to serve the purpose, for which it was founded. These are the questions that will determine the trend of the company in terms of embracing corporate social responsibility and whether it stands the test of time in the community, from which its operations are based. Marine Corps has awakened to the realization that benefits of any business are multilateral in nature and cannot afford to disentangle itself from that fact. As such, it cannot ignore other pertinent parties within and without the business premises. As highlighted in the entire analysis, it is factual that the advent of Corporate Social Responsibility in the business sector around the globe has enhanced tremendous improvement in the levels of ethics attained and practiced at any business enterprise. Furthermore, cases of unethical practices have kept deteriorating as augmented awareness about CSR is championed renowned companies around the globe. The wider community also seems to have reached impressive levels of contentment from the products and services that it continues to receive from these business entities. This is proven from the calmness witnessed in the civic society that has stably replaced the past frequent consumerism. The trend is an assurance that right transformations have actually occurred in the business sector. Many compliments go to all stakeholders in the business sector for concerted efforts that have ensured the attainment of impeccable society, where ethics in business is playing a leading role in ensuring satisfaction of human wants through realization of collective objectives.